MyTurn

SMS Notifications — Opt-In Policy

Program: MyTurn Queue Notifications · Operated by: Eldar Studio LLC (DBA MyTurn) · Program number: +1 888 996 7510

What Messages We Send

MyTurn sends transactional SMS notifications to our registered users who join a waiting line through a MyTurn kiosk. Messages include:

A one-time verification code (OTP) to confirm the customer's phone number
Confirmation that the customer joined the queue or booked an appointment
Queue status updates, including when it is the customer's turn

MyTurn does not send marketing or promotional SMS. All messages are triggered by the customer's own visit to the barbershop.

How Customers Opt In

Opt-in happens in person, at the barbershop's physical check-in kiosk, and it is a separate, explicit step. Two different kinds of message are involved, and they are not opted into the same way — the distinction matters, so we set it out in full below.

Step 1 — Phone number and one-time verification code

The customer enters their mobile phone number on the kiosk screen to identify themselves. If the number has not been verified before, MyTurn sends one single-use verification code (OTP) so the customer can confirm the number belongs to them.

This verification code is sent to every customer who enters a phone number, because it is the mechanism that confirms the number. It is a one-time, single-purpose security message. It is not a marketing message, it is not part of the recurring notification program, and receiving it does not enrol the customer in anything.

Step 2 — The consent checkbox

After the number is verified, the customer reaches the name screen. That screen shows the verified phone number, in plain sight, and directly beneath it an unchecked checkbox reading:

Checking that box is what enrols the customer in the recurring queue-status notifications described above. The box is:

Unchecked by default. It is reset to unchecked every time the screen is shown, so a previous customer's choice is never carried over on a shared kiosk.
Entirely optional. The button that joins the waiting line works whether the box is checked or not. Nothing about the customer's place in line, wait time or service depends on it.
Per person. Each customer makes their own choice; consent is never inherited from another person or from a previous visit.

The customer's answer — yes or no — is recorded against their record with a timestamp.

What each customer receives

Customer who leaves the box unchecked	The one-time verification code only. No queue notifications.
Customer who checks the box	The verification code, plus the queue-status notifications described above, until they opt out.

Message Frequency

Message frequency varies with use, and depends on whether the customer opted in.

Without opting in: at most one message per visit — the verification code, and only when the number is not already verified.
After opting in: a typical visit generates 1–3 messages (verification code where applicable, queue confirmation, and the "it's your turn" notice).

Customers only receive messages for visits they initiate themselves. MyTurn never sends unsolicited messages to a number that has not been entered at a kiosk.

Opting Out & Help

Message and data rates may apply. Reply STOP to opt out. Reply HELP for help.

All messages in this program are sent from +1 888 996 7510. Customers can opt out at any time by replying STOP to any message from that number. For assistance, reply HELP or contact us at dmartinez@myturnapp.app.

Opting out stops the recurring queue-status notifications. A customer who later enters an unverified number at a kiosk may still receive a single verification code, because that message is what confirms the number belongs to them.

Related Policies

Business Information

Legal name	Eldar Studio LLC
Doing business as	MyTurn
State registration	Maryland SDAT — Department ID W27270651 (Active)
Business address	Westminster, MD, United States
Contact email	dmartinez@myturnapp.app
SMS program number	+1 888 996 7510